Refund Policy

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Items that were drop shipped (special authorization/instructions required)
* Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at storeadmin@whitehorsemedia.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at storeadmin@whitehorsemedia.com and send your item to: P.O. Box 130, Priest River, ID, 83856, United States.

Shipping

To return your product, you should mail your product to: P.O. Box 130, Priest River, ID, 83856, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When shipping items back to us, you should consider using a trackable shipping service or purchasing shipping insurance.

Do NOT follow this link or you will be banned from the site!

During this COVID-19 Crisis, our White Horse Media staff is currently working from home. As of March 25, 2020, the state of Idaho is under a stay-at-home order per Governor Little. Our temporary phone hours are 9:00am to 3:00pm PST, Monday through Thursday. We are unable to ship orders at this time. If you would like to place an order, we will fulfill and ship it as soon as we reopen. Thanks for your patience.